Refund policy

All sales are final. We specialize in custom orders and personalized items. Due to the personal nature of our products, we do not accept returns or exchanges. 

Please inspect your order upon receipt and contact us immediately if there is a problem. We will evaluate the issue and do our best to make it right.

In the rare event that your item arrives with damage, defects or you receive the wrong item, please notify us within 24 hours at orders@12thavedesign.com. Your email should include photos of the damaged or incorrect item from multiple angles in good lighting; as well as a photos of the packaging. We will file a claim with our shipping carrier on your behalf, and if the claim is approved, we will send a replacement as soon as possible.